Frequently Asked Questions How can we help you?
Quokka is a SaaS cloud-based people management platform which helps companies develop engaged and high performing teams
How to create an account on Quokka?
You could contact us through the demo form and we would send out the activation link for your account setup.
How does a free trial work?
Free trials provide you with a full version of a Premium plan for 14 days. You could have 10 users to get the full experience of the depth and breadth of Quokka, so you know exactly what you are getting when you become Quokka customer.
Can I change or cancel plan anytime?
Yes. Quokka is a pay-as-you-go service and you can change or cancel plan at any time. Click on "Subscription" in your admin setting, to change your plan.
What kinds of payments do you accept?
We accept all major credit cards including Visa and Mastercard. If you'd like us to accept purchase orders or take any form of offline payment, please contact us at support@quokkahr.com.
What is the refund policy?
Your subscription gets renewed automatically at the end of each month. If you stop using our services in between the term, we will not refund you the feed paid b you for the remaining term.
How do I change my password?
You could simply going to login page and click “Forgot Password”. We will send you a link to reset your password to your email.
What happens if I don’t activate my account after registering free trial?
The account status will remain at "pending" and you would not be able to sign in the platform.
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